QuickBooks, a widely recognized accounting software, is not free from occasional errors that might pop up, hindering its smooth functioning. One such QuickBooks error PS038, primarily targets the payroll functionality of QuickBooks Desktop. In this article, we’ll dive deep into understanding what this error is, the reasons behind it, the signs to identify it, and the troubleshooting steps.

What is QuickBooks Error PS038?

QuickBooks Error PS038 is a common error that users encounter when trying to send paychecks online. It essentially indicates a glitch where a user might see a message saying, “You have paychecks with the status of Online to Send,” even if the user has sent them already. This error makes it difficult for users to send their paychecks or update to the latest payroll.

What are the reasons for the error PS038 in QuickBooks Desktop?

Several reasons might lead to the emergence of the PS038 error in QuickBooks Desktop:

  1. Damaged or Corrupted Data Files: The primary reason is typically damaged or corrupted Tax Table files within the payroll.
  2. Outdated QuickBooks Version: If you’re not using the latest version of QuickBooks Desktop, you might face compatibility issues or glitches like PS038.
  3. Internet Connectivity Issues: Sometimes, poor internet connection can lead to unsuccessful transmission of data, triggering this error.
  4. Payroll Account Information: Any discrepancies or errors in your payroll account details can also lead to this error.

Signs for QuickBooks Payroll Error PS038

To ensure you’re dealing with the PS038 error, look out for the following signs:

  1. An error message pops up on your screen with the error code PS038.
  2. QuickBooks starts to crash or freeze frequently.
  3. Difficulty in sending paychecks or updating the payroll.
  4. Your system might become sluggish when running QuickBooks.

You may also avail of QuickBooks Error 6150

Troubleshooting Steps for QuickBooks Error Code PS038

If you encounter the PS038 error, follow these steps to resolve it:

  1. Update QuickBooks: Ensure you have the latest version of QuickBooks Desktop. Visit the ‘Update to the Latest Release’ page on Intuit’s official website to download any available updates.
  2. Check Internet Connection: Ensure your internet connection is stable. Reboot your router if necessary.
  3. Resend Paychecks: Try to resend the paychecks. Before resending, make sure all paychecks have been sent.
  4. Verify Payroll Service: Check the details of your payroll service. Ensure all the information is accurate and there’s no expired subscription.
  5. Use QuickBooks Repair Tool: QuickBooks has an in-built repair tool that can help rectify corrupted or damaged files. Running this might help in resolving the issue.
  6. Contact Support: If none of the above steps work, it’s advisable to contact QuickBooks support for advanced troubleshooting.


Errors like PS038 might seem daunting initially, but with a systematic approach to troubleshooting, they can be resolved easily. It’s always advisable to keep a regular backup of your data, keep your QuickBooks Desktop updated, and stay vigilant about any discrepancies in your payroll service.

For any further assistance or data service help, you can reach out to the QuickBooks Data Recovery Service helpline number: +1-888-538-1314. Safe accounting!

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